CLIENT AREA

Bookings


The contract is legally binding between Simply Weddings & Events and the lead contact. It is the lead contact's responsibility to contact Simply Weddings & Events immediately if any of your details on the booking form are incorrect. It is also the lead contact's responsibility to inform Simply Weddings & Events of any changes to contact details. Once the deposit/booking fee has been received then you have entered into a contract with Simply Weddings & Events and you are agreeing to these terms and conditions. These terms and conditions are also available to view on our website and it is your responsibility to ensure you keep up to date with them as terms may change over time.
 
Final numbers required should be made clear to Simply Weddings & Events either by email, letter or in person 8 weeks prior to the event date. However additional items may be added on up until 2 weeks before the wedding subject to availability. We cannot guarantee that sudden increase in number or any other product needed at short notice can always be accepted. Please inform us of any changes to your order immediately.
Last minute bookings can be accepted depending on availability. Full payment is required at the time of booking for bookings required within 8 weeks of the event.
 
Deposit & Payments


A deposit/booking fee is required to secure venue dressing on the date of your event & to secure materials on that particular date. No booking is guaranteed until a deposit is received. The deposit amount is stated on your order. In the event that there is an increase in prices at Simply Weddings & Events, where a deposit has not been paid you will be charged the new prices (you'll be notified of such changes before-hand). Said deposit is non-refundable (unless you are entitled to the distance selling agreements) & is subtracted from the final amount owed. Once the deposit is made you will not be subject to any price increase. 
 
The final total payment/balance is required in full 8 weeks prior to the event (unless otherwise agreed) and can be paid by credit/debit card, cash or bank transfer. You may opt to set up a payment arrangement to help spread the costs or may intermittently pay monies off your balance.
 
Your Venue


It is the lead contacts responsibility to check that everything you order from Simply Weddings & Events is acceptable within the venue. In the rare occasion that the venue has any questions or is unsure about an item you hire Simply Weddings & Events will speak to the venue to discuss what is ordered and if necessary help you find a solution or alternative. 
 
Damages & Missing Items
Standard laundering of hired items is included within our prices. This includes stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event and will therefore not invoice additional charges to the lead contact after the event. However if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items this will result in the lead contact being charged for repair and/or replacement of the said items. For example;
- footprints,  - evidence of guests drawing on the linen,  - burns,  - candle wax,  - excessive food and drink stains  - mould / mildew,  - rips or tears  - grease
- grass staining - broken/chipped/cracked glassware - other items damaged/broke/bent/scratches/missing parts etc - other irreparable damage not listed above - loss of items
You will be notified within 7 days of collection of any charges and sent an invoice which is payable within 30 days. Please be aware that this is a very rare occurrence. Any damage/loss which you believe is the fault of the venue/other company/person is still chargeable to you. It is up to you to pursue any costs from the 3rd party.
 
Loss of Hired Products & Items


The total number of items hired from Simply Weddings & Events or fitted and left at your venue is what we expect to receive/collect after your event. If loss occurs we will first contact the venue to locate any lost item(s). If however, the item(s) is/are not recovered, we will then refer to the above. Please note that Chair Sash Brooches/Buckles are the most common item to go missing, please make sure your venue is aware of this and takes care with these items.
 
It will be the sole responsibility of the lead contact to look after our items before, during and after the event. Please ensure your venue know that any items lost by you or them is still chargeable to the lead contact (you). All items remain the property of Simply Weddings & Events at all times. See above for the terms regarding charges.
 
Fresh Flowers


Whilst we will always endeavour to use the flowers discussed, occasionally substitutions will need to be made due to lack of availability, or poor flower quality. We will always use the flowers of the same costs/specification. The fresh flowers are yours to keep, unless otherwise specified. Please take care when removing the flowers from hired items. 
 
Cancellations


Simply Weddings & Events take your booking in good faith and subsequently turn away other clients in order to fulfil your order. We do understand that cancellations may occur due to various reasons. If you need to cancel here are the terms;


If you cancel - Where a cancellation is issued, you will forfeit your deposit/booking and any other monies paid. 


If you cancel within 6 months of your wedding/event 50% of the remaining balance as stated on your order will be charged.


If you cancel within 4 months of your wedding/event 75% of the remaining balance as stated on your order will be charged. 


If you cancel within 2 months of your wedding/event the full remaining balance as stated on your order will be charged.


If we cancel – If in the unlikely event we have to cancel your order you will be entitled to a full refund of any monies paid and your deposit.
Bookings are non-transferable to another person. In some circumstances and where possible we are happy to consider moving your booking to a different date/venue on one occasion. This is subject to availability. 


Changing Your Order


We understand that sometimes when you book you may not be completely sure what you need or want. We offer the opportunity for you to be flexible with your order and you may add on to your order as you go along. If you have originally booked items and wish to take them off or swop for something else this is also allowed. However when removing items your order may not decrease in value by more than 20%. 
For example your total order upon booking is £500.00. You then decide you don’t need a couple of items (you’re doing it yourself, the venue provides something etc), you may take these off your order or swop for something else you need. We will then adjust your total order value to suit. If the original order was £500 it may not decrease to less than £400.00.

 
Public Liability Disclaimer


Simply Weddings & Events will not be held responsible for any injury sustained by any hire item; we are fully insured with public liability insurance.
 
At all times during your event the hired items remain the property of Simply Weddings & Events.
 
Payment of your deposit/booking fee is confirmation of an order meaning that you have entered into a contract with Simply Weddings & Events and you are accepting of these terms and conditions.
 


We look forward to helping you create your dream Wedding or Event.
Kind Regards
Natasha Antrobus – Owner at Simply Weddings & Events

© 2018 Simply Weddings & Events